Who Won It

Contract award · 30 Mar 2026

Workforce, Training and Education IT Service Desk

NHS England awarded “Workforce, Training and Education IT Service Desk” to Freshworks Inc for £371k on 30 Mar 2026.

Software & information systemsYorkshire and the Humber

BuyerNHS England
Value £371k
WinnerFreshworks Inc

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Buyer
NHS England · Ministry or any other national or federal authority, including their regional or local subdivisions
Supplier
Freshworks Inc
Value
£371,484
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Region
Yorkshire and the Humber
Official notice
View on Contracts Finder
Timeline
  1. Contract date30 Mar 2026
  2. Published2 Apr 2026Published 3 days after the contract date

Description

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).

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