Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- London Borough of Waltham Forest · Regional or local authority
- Supplier
- Capita Business Services Ltd
- Value
- Not published
- Procedure
- Direct award
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date29 Aug 2025
- Published27 Jan 2026Published 151 days after the contract date
Description
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r • entitlement assessment of Free School Meals\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
About the supplier
Capita Business Services Ltd: every public contract they have won, plus their Companies House record (company 02299747).