Contract award · 28 Mar 2025

Customer Engagement Software

whg awarded “Customer Engagement Software” to Voicescape Limited for £411k on 28 Mar 2025.

Software & information systems West Midlands

Buyerwhg

Value £411k

WinnerVoicescape Limited

Procedure

Procedure as published: Other -.

Buyer: whg · Body governed by public law
Supplier: Voicescape Limited
Value: £411,306
Procedure: Other -
Sector: Software & information systems · Software package and information systems (CPV 48000000)
Region: West Midlands
Official notice: View on Contracts Finder
Timeline: Contract date28 Mar 2025

Published14 May 2025Published 47 days after the contract date

Description

whg have awarded a contract to Voicescape Limited for Customer Engagement Software via G Cloud 14 framework.

About the supplier

Voicescape Limited: every public contract they have won, plus their Companies House record (company 10440336).

More from whg

Lift Servicing and Maintenance 2025
Contract date: 6 Nov 2025 Supplier: Guideline Lift Services Limited SME

Value: £440k
Travel Management Services
Contract date: 31 Oct 2025 Supplier: Perk (formerly TravelPerk and Click Travel)

Value: £113k
Plant Room Servicing and Maintenance 2025
Contract date: 12 Sep 2025 Supplier: Phoenix Gas Services Ltd SME

Value: £400k
Fuel Cards and Associated Services - 2025
Contract date: 21 Aug 2025 Supplier: Allstar Business Solutions SME

Value: £497kNo competition
Playground and Gym Equipment - Servicing and Maintenance
Contract date: 31 Jul 2025 Supplier: HAGS-SMP Limited

Value: £54,515No competition
DRS (Dynamic Resource Scheduling) - Field Management
Contract date: 31 Jul 2025 Supplier: OneAdvanced Ltd SME

Value: £207k
External Audit
Contract date: 21 Jul 2025 Supplier: Beever & Struthers Services Ltd SME

Value: £606k
Telematics
Contract date: 30 Jun 2025 Supplier: Quartix Ltd SME

Value: £138k

More won by Voicescape Limited

IT collections services
Contract date: 26 Oct 2026 Buyer: Homes in Somerset Limited

Value: £209kNo competition
Income Analytics and Automated Customer Engagement Services
Contract date: 3 Aug 2026 Buyer: Thirteen Housing Group Limited

Value: £1.18m
Collections, Caseload Manager, and Paypoint Integration
Contract date: 13 Jul 2026 Buyer: Rooftop Housing Group Limited

Value: £344k
PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030
Contract date: 10 Jun 2026 Buyer: Your Housing Group Ltd

Value: £306k
GB-Norwich: Income Analytics and Engagement service 2026
Contract date: 27 Apr 2026 Buyer: Flagship Housing Limited

Value: £306k
GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026
Contract date: 23 Apr 2026 Buyer: Flagship Housing Limited

Value: £306k
CPU 8239 - Housing Services Automated Dialler
Contract date: 29 Mar 2026 Buyer: Nottingham City Council

Value: £80,000
Arrears Management System - Income Analytics & Engagement Services (G-Cloud)
Contract date: 16 Mar 2026 Buyer: Cottsway Housing Association

Value: £200kNo competition

Recent software & information systems contracts

Sector overview

Citrix Licences
Contract date: 2 Nov 2026 Buyer: Kent and Medway Mental Health NHS Trust Supplier: Softcat PLC

Value: £75,189
Ambient Voice Technology
Contract date: 2 Nov 2026 Buyer: Barnsley Hospital NHS Foundation Trust Supplier: Lyrebird Health Ltd

Value: £38,400
Civica W360 Support and Maintenance
Contract date: 31 Oct 2026 Buyer: MHS Homes Group Supplier: Civica UK Limited

Value: £89,742
RM6098, Lot 3 Contract for Software Procurement Services (UID 302)
Contract date: 30 Oct 2026 Buyer: Historic England Supplier: Software One UK Ltd

Value: £2mNo competition
Connected Kingston
Contract date: 30 Oct 2026 Buyer: The Royal Borough of Kingston upon Thames Supplier: Idox Software Limited

Value: £58,800No competition
WHHT - EPR for Ophthalmology Department
Contract date: 29 Oct 2026 Buyer: West Hertfordshire Teaching Hospital NHS Trust Supplier: Medisoft Limited SME

Value: £198k
MD26129 - Idox licence and support renewal
Contract date: 29 Oct 2026 Buyer: Mid Devon District Council Supplier: Idox Software Limited

Value: £404kNo competition
Third Party Patch Management
Contract date: 29 Oct 2026 Buyer: Leicestershire County Council Supplier: Ultima Business Solutions LTD

Value: £38,460