Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Torus62Ltd · Body governed by public law
- Supplier
- Voicescape Limited
- Value
- Not published
- Procedure
- Open procedure
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- North West
- Official notice
- 015206-2025 on Find a Tender
- Timeline
-
- Contract date28 Feb 2025
- Published15 Apr 2025Published 46 days after the contract date
Description
Torus requires an Intelligent automated solution which prioritises income officer caseloads based upon risks of increasing customer debt, automates contact with low risk, low-level cases, and provides an integrated call handling and text messaging solution for those cases considered higher risk. The solution is to integrate fully with QL, enabling activity records in real time, but also have the capability to integrate with other housing management systems. The value stated on this Contract Notice includes 2 X12 month extensions and we are expecting to obtain savings by running this exercise. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/RMP2B53KS2
About the supplier
Voicescape Limited: every public contract they have won, plus their Companies House record (company 10440336).