Who Won It

Contract award · 8 Jan 2026

Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)

Ofcom awarded “Communications Consumer Panel: Moving Home, Staying Connected…” to Strat7 Limited, trading as Jigsaw Research for £49,300 on 8 Jan 2026.

Business servicesLondon

BuyerOfcom
Value £49,300
WinnerStrat7 Limited, trading as Jigsaw Research

Procedure

Procedure as published: Other - Mini Competition via Ofcom Market Research Framework Agreement.

Buyer
Ofcom · Body governed by public law
Supplier
Strat7 Limited, trading as Jigsaw Research
Value
£49,300
Procedure
Other - Mini Competition via Ofcom Market Research Framework Agreement
Sector
Business services · Market research services (CPV 79310000)
Region
London
Official notice
View on Contracts Finder
Timeline
  1. Contract date8 Jan 2026
  2. Published11 Mar 2026Published 62 days after the contract date

Description

Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations (migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges).

About the supplier

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