Who Won It

Contract award · 24 Nov 2025

Contract Award for Freshworks ITSM Software

Royal Borough of Kensington and Chelsea awarded “Contract Award for Freshworks ITSM Software” to Freshworks Inc for £340k.

No competitionSoftware & information systemsLondon

BuyerRoyal Borough of Kensington and Chelsea
Value £340k
WinnerFreshworks Inc

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Buyer
Royal Borough of Kensington and Chelsea · Regional or local authority
Supplier
Freshworks Inc
Value
£340,000
Procedure
Award procedure without prior publication of a call for competition
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Region
London
Official notice
006794-2026 on Find a Tender
Timeline
  1. Contract date24 Nov 2025
  2. Published26 Jan 2026Published 63 days after the contract date

Description

Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud Software

About the supplier

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